The short version

Metarch is a research tool with a database attached. The moment you sign in you have it, and that cannot be undone, so payments are not refundable. Read the FAQ and the plan limits before you buy, and start on the free plan if you are not sure.

Cancelling

Cancel any time from your account, in two clicks, no email required, from the profile dropdown at the top right. You keep full access until the end of the period you have paid for. Cancelling stops the next charge. It does not delete your account or your data, and you can ask us to do that separately.

Upgrading

If you move to a higher tier we subtract what you have already paid for the current period, so nothing is lost.

What we do put right

• Duplicate or accidental charges are refunded in full, immediately.
• Outage: if a paid feature is unusable for more than 72 consecutive hours, tell us and we credit that period against your next renewal.

Free tier

The free plan costs nothing, so there is nothing to refund. Delete the account whenever you want.

Chargebacks

Email us first. Nearly everything is faster to fix directly, and an open chargeback suspends the account until the bank closes it.

Contact

creative@frame117.com

Frame 117 services only

This is the refund policy for Frame 117 coaching and consulting, booked and paid for as a service. Metarch subscriptions are a different product with a different policy: use the Metarch tab.

Refund policy

We do not offer refunds within 24 hours of a scheduled call or session. If you need to cancel or reschedule, you must do so more than 24 hours in advance by emailing creative@frame117.com. No-shows are non-refundable. For multi-session packages, unused sessions are non-refundable once the engagement has started and we will literally deny other clients in order to focus on your work. As such, we cannot offer refunds as lost work cannot be replaced.

Termination of an engagement

Either party may end a long term engagement with 30 days written notice. Any sessions already completed are non-refundable. Any sessions not yet delivered will be refunded on a pro-rata basis at our discretion dependent on work done but will not be refunded at 100%, if at all. Example: If we find you a niche, and help execute on some ideas, but you decide to quit the channel? This means that niche is now lost for any other client and we cannot use it in the future. This is a major loss for a channel building program. As such there will be no refunds in the majority of cases. This should be the expectation.